SherbyNet - /page/wikibook/entry.mu

Micron Document

<!DOCTYPE html>

<title>ClickSoftware</title>

</head>

ClickSoftware

</h1>

</header>

/* start https://en.wikipedia.org/ */

.mw-parser-output .infobox-subbox{padding:0;border:none;margin:-3px;width:auto;min-width:100%;font-size:100%;clear:none;float:none;background-color:transparent}.mw-parser-output .infobox-3cols-child{margin:auto}.mw-parser-output .infobox .navbar{font-size:100%}@media screen{html.skin-theme-clientpref-night .mw-parser-output .infobox-full-data:not(.notheme)>div:not(.notheme)[style]{background:#1f1f23!important;color:#f8f9fa}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .infobox-full-data:not(.notheme)>div:not(.notheme)[style]{background:#1f1f23!important;color:#f8f9fa}}@media(min-width:640px){body.skin--responsive .mw-parser-output .infobox-table{display:table!important}body.skin--responsive .mw-parser-output .infobox-table>caption{display:table-caption!important}body.skin--responsive .mw-parser-output .infobox-table>tbody{display:table-row-group}body.skin--responsive .mw-parser-output .infobox-table th,body.skin--responsive .mw-parser-output .infobox-table td{padding-left:inherit;padding-right:inherit}}

/* end https://en.wikipedia.org/ */

</style><style data-mw-deduplicate="TemplateStyles:r1242257876">

/* start https://en.wikipedia.org/ */

.mw-parser-output .ib-company .infobox-label{padding-right:0.5em}.mw-parser-output .ib-company .infobox-data,.mw-parser-output .ib-company .infobox-below{line-height:1.35em}.mw-parser-output .ib-company-logo img{background-color:#f8f9fa}.mw-parser-output .ib-company-locality,.mw-parser-output .ib-company-country{display:inline}

/* end https://en.wikipedia.org/ */

</style><table class="infobox ib-company vcard"><caption class="infobox-title fn org" style="font-size: 125%;">ClickSoftware</caption><tbody><tr><td colspan="2" class="infobox-image ib-company-logo logo"></td></tr><tr><th scope="row" class="infobox-label">Company type</th><td class="infobox-data category">subsidiary</td></tr><tr><th scope="row" class="infobox-label">Industry</th><td class="infobox-data category"><a href="Business_software" title="Business software">Business software</a>, <a href="Field_Service_Management" class="mw-redirect" title="Field Service Management">Field Service Management</a>, <a href="Workforce_Management" class="mw-redirect" title="Workforce Management">Workforce Management</a></td></tr><tr><th scope="row" class="infobox-label">Predecessor</th><td class="infobox-data">ClickSoftware Technologies, ClickService Software</td></tr><tr><th scope="row" class="infobox-label">Founded</th><td class="infobox-data">1997 (1997)</td></tr><tr><th scope="row" class="infobox-label">Founder</th><td class="infobox-data agent">Moshe BenBassat</td></tr><tr><th scope="row" class="infobox-label">Services</th><td class="infobox-data category"><a href="Workforce_management" title="Workforce management">Workforce management</a>, <a href="Field_service_management" title="Field service management">Field service management</a></td></tr><tr><th scope="row" class="infobox-label"><a href="Parent_company" class="mw-redirect" title="Parent company">Parent</a></th><td class="infobox-data"><a href="Salesforce" title="Salesforce">Salesforce</a></td></tr><tr><th scope="row" class="infobox-label">Website</th><td class="infobox-data"><a rel="nofollow" class="external text" href="http://www.clicksoftware.com">www.clicksoftware.com</a></td></tr></tbody></table>

ClickSoftware was an American technology company providing <a href="Field_service_management" title="Field service management">field service management</a> software. The company existed from 1997 until being acquired by <a href="Salesforce" title="Salesforce">Salesforce</a> in 2019.<a href="#cite_note-:0-1">[1]</a>

<div class="mw-heading mw-heading2"><h2 id="History">History</h2></div>

<div class="mw-heading mw-heading3"><h3 id="As_company">As company</h3></div>

ClickSoftware, founded in 1997 by former professor and consultant Moshe BenBassat in Givat <a href="Givat_Shmuel" class="mw-redirect" title="Givat Shmuel">Shmuel</a>, <a href="Israel" title="Israel">Israel</a>,<a href="#cite_note-2">[2]</a> and was previously known as ClickService Software and IET–Intelligent Electronics.<a href="#cite_note-3">[3]</a><a href="#cite_note-4">[4]</a><a href="#cite_note-5">[5]</a>The company went public on <a href="Nasdaq" title="Nasdaq">NASDAQ</a> in 2000, during the peak of the <a href="Dot-com_boom" class="mw-redirect" title="Dot-com boom">dot-com boom</a>.<a href="#cite_note-6">[6]</a>

At the <a href="2008_Beijing_Olympics" class="mw-redirect" title="2008 Beijing Olympics">2008 Beijing Olympics</a>, the company managed the coordination of hundreds of telecom technicians.<a href="#cite_note-7">[7]</a><a href="#cite_note-8">[8]</a>

In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.<a href="#cite_note-9">[9]</a>

On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by <a href="Francisco_Partners" title="Francisco Partners">Francisco Partners Management L.P.</a>, a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.<a href="#cite_note-10">[10]</a><a href="#cite_note-11">[11]</a>On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.<a href="#cite_note-12">[12]</a>

On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.<a href="#cite_note-:0-1">[1]</a>

<div class="mw-heading mw-heading3"><h3 id="As_software">As software</h3></div>

In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.<a href="#cite_note-13">[13]</a>

Upon acquisition by Salesforce in 2020, ClickSoftware’s technology was integrated into Salesforce Service Cloud as a product known as “Field Service Management”.<a href="#cite_note-14">[14]</a>

ClickSoftware reached its end of life with version 8.3 on December 31st, 2023.<a href="#cite_note-15">[15]</a>

<ul><li><a href="Decision_support_system" title="Decision support system">Decision support system</a></li>

<li><a href="Service_chain_optimization" title="Service chain optimization">Service chain optimization</a></li>

<li><a href="Field_service_management" title="Field service management">Field service management</a></li>

<li><a href="Enterprise_resource_planning" title="Enterprise resource planning">Enterprise resource planning</a></li>

<li><a href="Enterprise_mobility_management" title="Enterprise mobility management">Enterprise mobility management</a></li>

<li><a href="Customer_relationship_management" title="Customer relationship management">Customer relationship management</a></li></ul>

<div class="mw-heading mw-heading2"><h2 id="References">References</h2></div>

/* start https://en.wikipedia.org/ */

.mw-parser-output .reflist{margin-bottom:0.5em;list-style-type:decimal}@media screen{.mw-parser-output .reflist{font-size:90%}}.mw-parser-output .reflist .references{font-size:100%;margin-bottom:0;list-style-type:inherit}.mw-parser-output .reflist-columns-2{column-width:30em}.mw-parser-output .reflist-columns-3{column-width:25em}.mw-parser-output .reflist-columns{margin-top:0.3em}.mw-parser-output .reflist-columns ol{margin-top:0}.mw-parser-output .reflist-columns li{page-break-inside:avoid;break-inside:avoid-column}.mw-parser-output .reflist-upper-alpha{list-style-type:upper-alpha}.mw-parser-output .reflist-upper-roman{list-style-type:upper-roman}.mw-parser-output .reflist-lower-alpha{list-style-type:lower-alpha}.mw-parser-output .reflist-lower-greek{list-style-type:lower-greek}.mw-parser-output .reflist-lower-roman{list-style-type:lower-roman}

/* end https://en.wikipedia.org/ */

</style><div class="reflist reflist-columns references-column-width" style="column-width: 30em;">

/* start https://en.wikipedia.org/ */

.mw-parser-output cite.citation{font-style:inherit;word-wrap:break-word}.mw-parser-output .citation q{quotes:"\"""\"""'""'"}.mw-parser-output .citation:target{background-color:rgba(0,127,255,0.133)}.mw-parser-output .id-lock-free.id-lock-free a{background:url("./mw/Lock-green.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited.id-lock-limited a,.mw-parser-output .id-lock-registration.id-lock-registration a{background:url("./mw/Lock-gray-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription.id-lock-subscription a{background:url("./mw/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:url("./mw/Wikisource-logo.svg")right 0.1em center/12px no-repeat}body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-free a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-limited a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-registration a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-subscription a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .cs1-ws-icon a{background-size:contain;padding:0 1em 0 0}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:var(--color-error,#d33)}.mw-parser-output .cs1-visible-error{color:var(--color-error,#d33)}.mw-parser-output .cs1-maint{display:none;color:#085;margin-left:0.3em}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}@media screen{.mw-parser-output .cs1-format{font-size:95%}html.skin-theme-clientpref-night .mw-parser-output .cs1-maint{color:#18911f}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .cs1-maint{color:#18911f}}

/* end https://en.wikipedia.org/ */

</style><cite id="CITEREFNovet2019" class="citation web cs1">Novet, Jordan (2019-08-07). <a rel="nofollow" class="external text" href="https://www.cnbc.com/2019/08/07/salesforce-acquires-clicksoftware-for-1point35-billion.html">"Salesforce acquires field-service company ClickSoftware for $1.35 billion"</a>. CNBC. Retrieved 2019-08-07.</cite>

</li>

<li id="cite_note-2"><a href="#cite_ref-2">^</a> <cite id="CITEREFPerez-Harpaz2008" class="citation web cs1">Perez-Harpaz, Efrat (2008-02-04). <a rel="nofollow" class="external text" href="https://en.globes.co.il/en/article-1000305912">"ClickSoftware wins Olympics contract"</a>. Globes. Retrieved 2025-03-18.</cite>

</li>

<li id="cite_note-3"><a href="#cite_ref-3">^</a> <cite class="citation news cs1"><a rel="nofollow" class="external text" href="https://archive.today/20120709041225/http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_25/ai_58935861/">"IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service"</a>. <a href="FindArticles" title="FindArticles">FindArticles</a>. <a href="Dallas" title="Dallas">Dallas</a>. <a href="Business_Wire" title="Business Wire">Business Wire</a>. 25 January 2000. Archived from <a rel="nofollow" class="external text" href="http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_25/ai_58935861/">the original</a> on 2012-07-09. Retrieved 24 October 2011.</cite>

</li>

<li id="cite_note-4"><a href="#cite_ref-4">^</a> <cite id="CITEREFFried2000" class="citation web cs1">Fried, Hadar (22 June 2000). <a rel="nofollow" class="external text" href="https://web.archive.org/web/20120330180958/http://www.genesispartners.com/content.asp?page=portfolio_news&id=456">"ClickSoftware to Raise $45 Mln on NASDAQ Tonight"</a>. <a href="Globes_(newspaper)" title="Globes (newspaper)">Globes Israel Business Arena</a>. <a href="Genesis_Partners" title="Genesis Partners">Genesis Partners</a>. Archived from <a rel="nofollow" class="external text" href="http://www.genesispartners.com/content.asp?page=portfolio_news&id=456">the original</a> on 30 March 2012. Retrieved 24 October 2011.</cite>

</li>

<li id="cite_note-5"><a href="#cite_ref-5">^</a> <cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://archive.today/20131006220735/http://web.archive.org/web/20120331125456/http://www.twst.com/ceos/cksw.html">"Dr. Moshe BenBassat, PhD"</a>. <a href="The_Wall_Street_Transcript" title="The Wall Street Transcript">The Wall Street Transcript</a>. 16 October 2000. Archived from <a rel="nofollow" class="external text" href="http://www.twst.com/ceos/cksw.html">the original</a> on 2013-10-06. Retrieved 25 October 2011.</cite>

</li>

<li id="cite_note-6"><a href="#cite_ref-6">^</a> <cite id="CITEREFZelik2009" class="citation news cs1 cs1-prop-foreign-lang-source">Zelik, Nir (21 October 2009). <a rel="nofollow" class="external text" href="http://www.themarker.com/hitech/1.539992">"קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר"</a> [ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million]. <a href="TheMarker" title="TheMarker">TheMarker</a> (in Hebrew). Retrieved 24 October 2011. <q>קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר.</q></cite>

</li>

<li id="cite_note-7"><a href="#cite_ref-7">^</a> <cite class="citation news cs1"><a rel="nofollow" class="external text" href="http://www.globes.co.il/serveen/globes/docview.asp?did=1000305912">"ClickSoftware wins Olympics contract"</a>. <a href="Globes_(newspaper)" title="Globes (newspaper)">Globes</a>. 4 February 2008. Retrieved 24 October 2011.</cite>

</li>

<li id="cite_note-8"><a href="#cite_ref-8">^</a> <cite id="CITEREFNeve_Gordon2011" class="citation book cs1"><a href="Neve_Gordon" title="Neve Gordon">Neve Gordon</a> (2011). "Israel's emergence as a homeland security capital". In Zureik, Elia; Lyon, David; Abu-Laban, Yasmeen (eds.). <a rel="nofollow" class="external text" href="https://books.google.com/books?id=rBIKE-BOYC4C">Surveillance and Control in Israel/Palestine</a>. <a href="Oxon%2C_England" class="mw-redirect" title="Oxon, England">Oxon, England</a>: <a href="Routledge" title="Routledge">Routledge</a>. p. 153. <a href="ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <bdi>978-0-415-58861-4</bdi>. Retrieved 24 October 2011.</cite>

</li>

<li id="cite_note-9"><a href="#cite_ref-9">^</a> <cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://archive.today/20150427190913/http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1906212">"ClickSoftware Technologies"</a>. ClickSoftware Technologies. Archived from <a rel="nofollow" class="external text" href="http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1906212">the original</a> on 27 April 2015. Retrieved 5 March 2015.</cite>

</li>

<li id="cite_note-10"><a href="#cite_ref-10">^</a> <cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.bizjournals.com/boston/blog/techflash/2015/05/burlington-software-company-to-be-acquired-for.html">"Burlington software company to be acquired for $438M"</a>. www.bizjournals.com. Retrieved 2017-11-14.</cite>

</li>

<li id="cite_note-11"><a href="#cite_ref-11">^</a> <cite id="CITEREFWhiteman2015" class="citation news cs1">Whiteman, Lou (2015-04-30). <a rel="nofollow" class="external text" href="https://www.thestreet.com/story/13133351/1/clicksoftware-technologies-to-go-private-in-438-million-deal.html">"ClickSoftware Technologies To Go Private in $438 Million Deal"</a>. TheStreet. Retrieved 2017-11-14.</cite>

</li>

<li id="cite_note-12"><a href="#cite_ref-12">^</a> <cite class="citation pressrelease cs1"><a rel="nofollow" class="external text" href="http://www.prnewswire.com/news-releases/clicksoftware-announces-appointment-of-new-ceo-530257041.html">"ClickSoftware Announces Appointment of New CEO"</a> (Press release). Retrieved 2025-03-18.</cite>

</li>

<li id="cite_note-13"><a href="#cite_ref-13">^</a> <cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://archive.today/20150427190915/http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1842379">"ClickSoftware Technologies"</a>. ClickSoftware Technologies. Archived from <a rel="nofollow" class="external text" href="http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1842379">the original</a> on 27 April 2015. Retrieved 30 July 2013.</cite>

</li>

<li id="cite_note-14"><a href="#cite_ref-14">^</a> <cite id="CITEREFGeorgeHallbergKarjalainen2019" class="citation web cs1">George, Harvey; Hallberg, Niclas; Karjalainen, Samuli (2019-10-31). <a rel="nofollow" class="external text" href="https://www.mergersight.com/post/salesforce-s-1-35bn-acquisition-of-clicksoftware">"Salesforce's $1.35bn Acquisition of ClickSoftware"</a>. MergerSight Group. Retrieved 2025-06-25.</cite>

</li>

<li id="cite_note-15"><a href="#cite_ref-15">^</a> <cite id="CITEREFKhalid2022" class="citation web cs1">Khalid, Naeem (2022-12-13). <a rel="nofollow" class="external text" href="https://diabsolut.com/why-clicksoftware-8-3-is-being-retired/">"Why ClickSoftware 8.3 is Being Retired and How to Manage its EOL"</a>. Diabsolut. Retrieved 2025-06-11.</cite>

</li>

</ol></div></div><div><div class="zim-footer">

This article is issued from <a class="external text" title="Last edited on 2025-07-29" href="https://en.wikipedia.org/wiki/?title=ClickSoftware&oldid=1303175243">Wikipedia</a>. The text is available under <a class="external text" href="https://creativecommons.org/licenses/by-sa/4.0/deed.en">Creative Commons Attribution-Share Alike 4.0</a> unless otherwise noted. Additional terms may apply for the media files.

</div>

</div></div>

</div>

</main>

</div>

</body></html>